Privacy Policy

  1. Introduction.

Lovebuzz (“Company”, “we”, “our” or “us”), is the operator of the website: ———————/ and its subdomains (“Website”), the application Lovebuzz (the “App”) and any related features (collectively, the “Services”).

The company is committed to protecting your privacy rights and making our practices regarding the processing of Personal Information (as defined below) more transparent and fair.

This Privacy Policy (“Policy”) was designed to help you understand the information we collect, store, use and share, and it applies whenever you visit our Website, our App or otherwise use or access our Services.

You are not legally required to provide us with any Personal Information, but without it, we will not be able to provide you with the full range or with the best experience of using our Services.

This Privacy Policy is integrated into and forms part of the Company’s Terms of Use and is incorporated therewith by reference. Any term not defined herein shall have the meaning ascribed to it under the Terms of Use.

We strongly urge you to read this Policy and make sure that you fully understand and agree to it. By using the Services, including our Website or App, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, please do not use our Services. Your continued use of the Services following the posting of changes to this Policy will mean that you accept such changes.

  1. What Types of Data We Collect?

We collect two types of data from you: personal information (“Personal Information”) and non-Personal Information. Personal Information means any information which may potentially allow your identification with reasonable means (for example, email address or name). Non-Personal Information, by contrast, can be defined as any information that does not relate to an identified or identifiable natural person. This may include, for example, your aggregated usage information and technical information transmitted by your device (for example, the device you use, the type of browser and operating system your device uses, language preference, access time, etc.). This section sets out how and when we collect those types of data from you.

2.1. Personal information.

  • Registration Information. During your registration to the Services, we request certain personal information from you, including your name, email address, mobile phone number, social media identifiers and contact details.
  • Contact list. We periodically access your contact list or address book on your mobile device to find and keep track of the mobile phone numbers of other users of the Service, based on your permission.
  • Payment Information. When you decide to make a purchase or withdraw funds from our Services, you will be required to provide us with your billing information. The information you will need to submit depends on which billing method you choose. For example, if you pay with a credit card, we will collect your card information.
  • Governmental-issued ID. In certain instances, you may be required to provide a copy of a governmental-issued ID, for the identity verification process. Please note that this information is required for certain features of our Services.
  • Device identifiers and device data. When you visit or access the Services, we also collect your IP address, UDID, your precise geolocation and other information transmitted by your device, including among other things the type of browser and operating system your device uses.
  • Log-in history and usage information. In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device when you use the Services, including information related to your behaviour and use of the Services.
  • Location information. The Company collects information about your general location (such as city and country). For example, we may use the IP address to identify your general location. This information does not tell us where your device is precisely located. This information is sent as a normal part of internet traffic. In addition, we also collect implicit location information, which allows us to infer that you are either interested in a place or that you might be at the place – this information does not actually tell us where your device is precisely located. In addition, the Company collects the precise location of your device (using GPS signals, device sensors, Wi-Fi access points, Bluetooth signals, Beacons signals and cell tower ids that can be used to derive or estimate precise location, or other geo-location data), when location services have been enabled by the end user (you typically have to choose to turn on device-based location services).
  • Communication Information. When you send us an email or contact us via the support in our Services, we collect the Personal Information you provide us. This may include your name, email address and any other information you choose to provide.

2.2. Non-Personal Information.

We process, use or share non-Personal Information, aggregated information or Personal Information in non-human readable form (e.g. anonymous or aggregated information concerning the way our user community interacts with the Services) in any of the above circumstances, as well as for the purpose of providing and improving our Services, aggregate statistics, marketing purposes and conduct business and marketing analysis, and enhance your experience with the Service.

We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information are not subject to any restrictions under this Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.

If we combine Personal Information with Anonymous Information, the combined information will be treated as Personal Information for as long as it remains combined.

  1. Tracking Technologies.

When you visit or access our Services, we use cookies, pixels, beacons, local storage and similar technologies (“Tracking Technologies”). These allow us to automatically collect information about you, your device, and your online behaviour, in order to enhance your navigation in our Services, improve our Service’s performance, perform analytics, customize your experience and offer you, for example, tailored content and advertisements that better correspond with your interests.

3.1. What types of Tracking Technologies do we use?

(a) Strictly Necessary Tracking Technologies – these Tracking Technologies are automatically placed on your computer or device when you access our Services or take certain actions on our App or Website. These Tracking Technologies are essential to enable you to navigate around and use the features of our Services. We do not need to obtain your consent in order to use these Tracking Technologies;

(b) Tracking and Advertising Tracking Technologies – These Tracking Technologies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. The Tracking Technologies remember the websites you visit and that information is shared with other parties such as advertisers and/or publishers. Publishers, advertisers, and third-party ad networks may also utilize Tracking Technologies or similar technologies to deliver ads and monitor the performance of such ads. The collection of information through Tracking Technologies by such third parties will be governed by their own privacy policies/cookies policies and principles, which the Company does not control;

(c) Functionality Tracking Technologies – These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged in) and support other features of our Services;

(d) Performance Tracking Technologies – These Tracking Technologies collect information about your online activity (for example the duration of your visit to our Services), including behavioural data and content engagement metrics. These Tracking Technologies are used for analytics, research and performing statistics (based on aggregated information).

3.2. How and by whom Tracking Technologies are stored on your device?

We store Tracking Technologies on your device when you visit or access our Services (for example, when you are visiting our Website) – these are called “First Party Tracking Technologies”. In addition, Tracking Technologies are stored by other third parties (for example, our analytics service providers, business partners, and advertisers), who run content on our Services – these are called “Third Party Tracking Technologies”. Both types of Tracking Technologies may be stored either for the duration of your visit to our Services or for repeat visits.

There are various ways in which you can manage and control your Tracking Technologies settings. You can change your preferences using our cookie settings tool (however, please note that this tool may only be available in certain jurisdictions). Other methods of managing your Tracking Technology preferences include: changing your browser settings to send a “Do-Not-Track” signal. In such case, your browser will send us a special signal to stop tracking your activity; However, please note that certain features of the Website may not work properly or effectively if you delete or disable cookies.

To learn more about how can manage your cookies, below is a list of useful links that can provide you with more information on how to manage your cookies:

You can learn more and turn off certain third-party targeting and advertising cookies by visiting the following third-party webpages:

You can withdraw your consent to personalized advertising experience on your device at any time by using your device settings as follows:

  • On iOS, depending on the applicable iOS version, you may withdraw consent across all apps by either enabling the “Limit Ad Tracking” setting or disabling the “Allow Apps to Request to Track” permission in your iOS device settings. Depending on the applicable iOS version, instead of withdrawing consent on a device-wide basis, you may also have the option of withdrawing consent on a per-app basis by disabling tracking permissions for specific apps that appear under the “Allow Apps to Request to Track” setting in your iOS device settings (precise directions may differ depending on the applicable iOS version).
  • On Android devices, you may withdraw your consent in the Google Ads settings within your Android settings by enabling the “Opt out of Ads Personalization” setting (precise directions and the name of the setting may differ depending on the applicable Android versions and device manufacturer).
  1. Conditions For Processing Personal Information.

This section outlines the underlying purposes and legal bases for the processing of your Personal Information:

Purpose Legal basis
Provision of our Services; support and customer relations. We use your Personal Information, such as your name and email address, for consumer services purposes. This includes, for example, managing your account, operating the Services, and responding to your inquiries. The legal bases for processing this data are the performance of our contractual obligation towards you (Art. 6.1(b) GDPR); your consent (Art. 6.1(a) GDPR); compliance with our legal obligations (Art. 6.1ca) GDPR); and our legitimate interests (Art. 6.1(f) GDPR). Our legitimate interests in this case are enforcing our policies, and providing our Services.
Improving our Services. We collect and analyze information about you and your usage of our Services to improve the usability and effectiveness of our Services. The legal bases for processing this data are our legitimate interests (Art. 6.1(f) GDPR), in this case – providing and improving our Services.
Marketing, advertising and analytics. We use your Personal Information in order to provide you with personalized advertisements when you visit our Services, to market our Services and to gather aggregate usage information and analytics. The legal basis for processing this data are your consent (when required) and our legitimate interests (Art. 6.1(a), 6.1(f) GDPR). Our legitimate interests, in this case, are providing you with tailored services, content and advertisements that better correspond with your interests and promote our Services.
Dispute resolution and protection of our legal claims. We collect your Personal Information in order to investigate violations of our policies, enable us to resolve disputes in connection with your use of the Services and establish and defend our legal claims. The legal basis for processing this data is our legitimate interests (Art. 6.1(f) GDPR). Our legitimate interests, in this case, are to establish and defend our legal claims.
Corporate transactions. We may share your Personal Information with a potential purchaser, successors or investors in the Company or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to the Company. The legal basis for processing this data is our legitimate interests (Art. 6.1(f) GDPR), in expanding and building our business.
Prevention of fraud. We may process your Personal Information to detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services. The legal basis for processing this data is our legitimate interests (Art. 6.1(f) GDPR). Our legitimate interests, in this case, are to protect our Company and customer against fraud.
Compliance with applicable laws. We process your Personal Information to comply with our various legal obligations, anti-money laundering, identity verification, prevention of fraud complying with data subject rights etc. The legal basis for processing this data is to comply with our various legal obligations and our legitimate interests (Art. 6.1(f) GDPR).

Special Categories of Personal Information – our processing of your Personal Information may also involve special categories of personal data, such as your racial or ethnic origin. We will process such information, as well as disclose it to competent authorities (such as licensing bodies or law enforcement bodies), where it is necessary for the following purposes (to the extent permissible by applicable law): (i) prevention or detection of an unlawful act, (ii) prevention of dishonesty, malpractice or other seriously improper conduct, provided that obtaining your consent may prejudice those purposes.

  1. Data Sharing.

We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.

We share Personal Information with any of the following recipients:

  • Any service provider that we engage with to operate the Service;
  • Our affiliated companies;
  • Subcontractors and third-party service providers, as well as their subcontractors, which by way of example include (but are not limited to) cloud computing companies, marketing affiliates, fraud prevention services, and other data verifiers;
  • Payment service providers and payment processors;
  • Auditors, contractors or legal/financial/other advisers of any of our business processes;
  • Any third parties who investigate, detect or prevent fraudulent or illegal activity or enable us to enforce our policies, including in order to ascertain your source of income or funds (e.g. governmental authorities, law enforcement bodies, banks and other investigatory bodies);
  • Governmental and regulatory bodies, in accordance with applicable laws and regulations;
  • Potential purchasers, successors or investors in any of the companies within our group companies, or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within our group companies (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Policy).
  1. International Data Transfers.

We may transfer or disclose Personal Information to our subsidiaries, affiliated companies, subcontractors or such other trusted third-party service providers or partners, who are located in different jurisdictions across the world for the purpose described in this Policy. Information collected by Company may be stored and processed in any jurisdiction where Company or its affiliates, subsidiaries, partners, or service providers are located or maintain facilities.

If we provide any information about you to any such entities, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Policy and applicable law.

  1. Third-party collection of information.

Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties on our Services or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. For example, when making a payment by credit card our third-party processors such as the Apple Store and Google Play Store, they may collect your credit card information and other information necessary for processing/authorizing your credit card payments. These payment companies may also provide certain of your details to us.

This Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as set forth in this Policy. The Services may also enable you to interact (whether directly or through link) with third-party websites, mobile software applications and services that are not owned or controlled by us (each a “Third Party Services(s)”). We are not responsible for the privacy practices or the content of any Third Party Services. Please be aware that the Third Party Services may collect Personal Information from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

You are knowingly and voluntarily assuming all risks of using any Third Party Services. You agree that we shall have no liability whatsoever with respect to such Third Party Services and your usage of them.

This policy informs the user that Lovebuzz uses YouTube API Services as an online resource to which our application may link or otherwise reference that you may access through our application (“Third-Party Services”).

  1. Children’s Privacy.

The Services are not directed at children under the age of consent (namely, below the age where consent must be given or authorized by the holder of parental responsibility over the child, as required under the applicable law in the jurisdiction you reside in (“Age of Consent”)). If you are under the Age of Consent you may use the Services only if consent is given or authorized by the holder of parental responsibility.

If Company learns that Personal Information of persons under the Age of Consent has been collected on or through the Services without parental or guardian consent, the Company will take appropriate steps to delete this information unless it is needed to comply with any legal or statutory obligation.

If you are the parent or legal guardian of a child under the Age of Consent who has become a member, then please contact us at [email protected] to have that child’s account terminated and the Personal Information deleted.

  1. Retention of Personal Information.

If you have registered with an account through our Services, the Company will retain your Personal Information during the period your account is active. In addition, the Company will retain your Personal Information for additional periods, to enable the Company to meet its legal obligations, e.g. Know-Your-Customer and Anti-Money Laundering requirements.

In addition, the Company may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Company’s legitimate interests, such as fraud prevention and record keeping.

  1. What are Your Rights?

If you reside in the EU or in other locations that provide you with the below rights, you may contact us at any time by email (at: [email protected]) and request:

  1. To access or delete any Personal Information relating to you;
  2. To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
  3. That we will restrict any further use of your Personal Information;
  4. That we will provide the Personal Information you volunteered to us in a machine-readable format;
  5. To object to the processing of your Personal Information (such as for marketing purposes);
  6. To withdraw your consent to our processing activities (provided that such processing activities rely on your consent, and not on a different legal basis);
  7. Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significant affects you, except where such processing is necessary for the performance of the contract between you and us, or it is based on your explicit consent, as provided hereunder.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including any legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.

If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.

  1. How to delete your information?

If you have an Apple device, you can request to delete your data by clicking on your Profile Menu > Settings > Account Settings > Delete Account (“Account Deletion Request”).

When you submit an Account Deletion Request, we delete the content you have posted, streamed or created, and you won’t be able to recover that information later. Information that others have shared about you isn’t part of your account and won’t be deleted.

Please note that all Account Deletion Requests are subject to our retention policy, and the Company reserves the right to retain certain Personal Information for the purpose of meeting its legal obligations, for fraud prevention and for record-keeping purposes.

11.1. Registered users.

All Account Deletion Requests of registered users will be processed within thirty (30) days period (“Processing Period”). You can reactivate your user within the Processing Period. After the Processing Period will end, you will no longer be able to access your account and the Company will remove all Personal Information related to your account.

11.2. Guests.

All Account Deletion Requests of guest users will be processed promptly, and all Personal Information collected on the guest user will be deleted.

  1. How do we keep your information secured?

We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, maintain data security, and use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.

User data is stored on the Google Cloud Platform, which is built with strong security features that ensure the continued protection of user information.

  1. Changes to the Privacy Policy.

We reserve the right to change this Policy at any time, so please revisit this page frequently. We will provide notice of substantial changes to this Policy on our Services and/or we will send you an e-mail regarding such changes to the applicable e-mail address that you provided to us. Such substantial changes will take effect fourteen (14) days after such notice was provided on any of the above-mentioned methods. Otherwise, all other changes to this Policy are effective as of the stated “Last Revised” date and your continued use of our Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

  1. How to contact us?

If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email at ——————or by sending a letter to:

  • We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time.

15.2. Sources of Personal Information.

In the 12 preceding months, we have collected the above-mentioned categories of Personal Information from the following categories of sources:

  • Consumer directly;
  • Advertising networks;
  • Social Networks;
  • KYC Providers;
  • Payment processors.

15.3. Sale of Personal Information.

We do not “sell” Personal Information about our users as most people would typically understand that term. However, we do allow certain third-party advertising partners to collect information about consumers through our Services for purposes of serving ads that are more relevant, for ad campaign measurement and analytics, and for ad fraud detection and reporting. Please see our “Cookies and Tracking Technologies” section above for more information.

15.4. User’s Rights under the CCPA.

The CCPA provides consumers with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

(a) Access to Personal Information: You may request, up to twice every twelve (12) months, that we disclose to you the categories and specific pieces of Personal Information that we have collected about you, the categories of sources from which your Personal Information is collected, the business or commercial purpose for collecting your Personal Information, the categories of Personal Information that we disclosed for a business purpose, any categories of Personal Information about you that we sold, the categories of third parties with whom we have shared your Personal Information, and the business or commercial purpose for selling your Personal Information, if applicable.

(b) Deletion Requests: You have the right to request that we delete any Personal Information collected from you and retained unless an exception applies. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers, subcontractors, and consultants to delete) your Personal Information, unless an exception applies.

(c) Right to Opt-Out of the Sale of Personal Information: In the event that we sell your Personal Information, you have the right to submit a request to opt out of the sale of your Personal Information. You may change your decision at any time and permit us to sell your Personal Information. After you opt out, we may continue to share some Personal Information with our partners (who will function as our service providers in such instances) to help us perform business-related functions such as, but not limited to, providing the Services, ensuring that the Services is working correctly and securely, providing aggregate statistics and analytics and/or preventing fraud.

(d) Right to non-discrimination: You have the right to be free from any discrimination for exercising your rights under the CCPA. Should you exercise any of your rights under the CCPA, we will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of services, based solely upon your request. However, in some circumstances, we may not be able to provide a service if you choose to delete your Personal Information.

15.5. Exercising Your Rights.

You can exercise your rights by submitting a verifiable consumer request to our physical address —————————————

Only you or a person authorized to act on your behalf may make a consumer request related to your Personal Information.

The request must:

  • Provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
  • Describe your request with sufficient details to allow us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

15.6. Designating Agents.

You can designate an authorized agent to make a request under the CCPA on your behalf if:

  • The authorized agent is a natural person or a business entity registered with the Secretary of State of California;
  • You sign a written declaration that you authorize the authorized agent to act on your behalf.

If you use an authorized agent to submit a request to exercise your rights, please mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf using the contact information below.

If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CC